Your customers expect more.

The rise of modern digital and social channels have transfomed the customer journey - creating a more interactive immediate and event-driven personalized path. Companies struggle to adapt to this new reality.

We've been here for a while.

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The AWS Cloud Intelligent Customer Engagement Platform

ThingLogix CE is a modern customer engagement solution which leverages the latest cloud AI technology to improve customer communication across all modern channels. ThingLogix improves your business's understanding of customer behavior and helps you get ahead of issues by meeting the customer where they prefer to communicate and using automation and AI to scale your customer experience in a positive way.

Smart Cities

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Smart Cities

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Smart Cities

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Smart Cities

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ThingLogix CE Delivers a
Modern Customer Experience

Brands on the path to a modern Customer Experience Strategy will grow faster, lower costs, manage risk better, and win the loyalty of customers. And with the world's first purpose-built, event driven customer experience platform, ThingLogix is the only partner that can bring it all together.

Complete Coverage

Social and digital channels have increased and transformed the customer journey. There are now infinitely more interactive, immediate and personalized paths. Companies have struggled to adapt to this new reality.

Cloud Scale

2.5 quintillion bytes of unstructured consumer data are created each day on channels that are not owned or controlled by your company. Since point solutions don't work together or scale easily, they can't support seamless a seamless customer experience.

Business Logic

Customers expect a brand experience that flows from one channel to the next. You need to understand the connections and the context of conversations and meet your customers where they are today.

The Human Touch

Automations and bots can only get you so far. Done poorly they can do more damage to your customer's perception of your company than help. A system which combines the power of automation with the human touch your customers crave will power your customer centric mindset.

Engage and Measure

Wherever your customers may be, they expect you to be listening and ready to act. ThingLogix CE instantly adapts to whatever channels your customer uses and helps you measure engagement and tune your customer engagement strategy.

Read-To-Go Templates

Not every business's needs are the same, but most interactions start with a set of common assumptions and features. ThingLogix CE is easy to customize and extend, but you can get started quickly with pre-built, industry specific templates.

ThingLogix CE Modules

Our Customer Engagement solutions are built on the AWS Connect contact center and ThingLogix platform.

Engage

Reaching out to your customers doesn't have to be complicated or costly. Use SMS and social media posts to drive real engagement and revenue.

  • Near real time reports
  • Build custom reports
  • Per user, session, channel, etc.

Chat

A consolidated inbox allows you to communicate with customers across all your different channels in one spot.

  • Native Natural Language Processing and sentiment analysis
  • Multi-lingual translation
  • Localized accents (e.g. Arabic can have Egyptian, Saudi, Emirati, Syrian and more.)

Analyze

Communicating effectively requires understanding. ThingLogix CE's AI engine is analyzing your communications and campaigns to help you manage your channels in the most effective manner.
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Dashboards and reports help you show off your results and understand what is working.
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  • Industry and use case specific templates
  • Manage automated and templated chat content
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Start Your Customer Engagement Journey Today

We are looking forward to talking to you about your next big idea. Connect with one of our Cloud Customer Engagement experts to see how we can help.

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