Customer Experience

Elevate your customer relationships with Thinglogix CE

Thinglogix CE is a customer engagement solution for Enterprises built on AWS Connect and exciting new technologies.

Thinglogix CE is a modern customer engagement solution which leverages the latest cloud AI technology to improve customer communication across all modern channels. Thinglogix improves your business's understanding of customer behavior and helps you get ahead of issues by meeting the customer where they prefer to communicate and using automation and AI to scale your customer experience in a positive way.

  • Conversational AI: Centralized Conversational AI for all your use cases like sales, lead generation, service and internal processes.

  • Generative AI: Provide smart functionality like knowledge retreival, semantic search, anomaly detection, fraud detection, question-answering, and personalization into their LLM applications.

  • Omnichannel: Build it one time and deploy it in all channels to make it easy to communicate with your team.

  • Customized Solutions: Tailor-made AI strategies that align with your business and operational needs.

  • Cpecialized AIoSales and Service Agents: Engage with all customers and prospects when they are talking about your services and react immediately to show a committed engagement.

what Does Thinglogix CE Platform Offer?


Real time chat with customers across multiple channels. (Bot and Agent)


Flexible and scalable outbound & inbound communications service.

Live Agent

Transition between interactions with a bot and a human agent.


Push campaigns to send offers through Email, Whatsapp, and SMS channels.
Build Faster

Thinglogix CE Advanced Features

WhatsApp Analyze

Real time chat with customers across multiple channels. (Bot and Agent)

Native LLM

Large Language Model within the chatbot agent for agent assistance and support.

Reports & Dashboards

Streamlined analytics encompassing customer data, session insights, channel performance, and beyond, all accessible from the Thinglogix CE platform. Build custom dashboards using AWS Quicksight.  


Flexible and scalable outbound & inbound communications service.

What We DID

Case Studies

United Way Customer Engagement

United Way sought to enhance its services by implementing a Generative Advisor to replace its existing Chatbot which had limitations.


Reva Application Managed Services

Reva needed to cut costs and improve application support and development roadmap services. Thinglogix 24/7 Managed Service


Document Automation

Our client aims to achieve an AI-powered solution for digitizing documents and imaged. Thinglogix IA provides a powerful cloud solution.


Salesforce Code Management

Technical debt and custom code management in Salesforce has met it match. Use AI to write your APEX classes and manage your triggers with a framework.


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